This incident has been resolved. Changes within the update maintenance performed last night (12/3/25 - 12/4/25) caused disruption with the Database resulting in the system issues seen today. We will continue to monitor for any further issues and ensure the platform is fully resolved. A formal RCA will be available at a later date and can be requested by opening a support case.

Changes have been made to resolve the platform processing and log-in issues. We are currently seeing the platform perform as expected. Changes within the update maintenance performed last night (12/3/25 - 12/4/25) caused disruption with the Database resulting in the system issues seen today. We will continue to monitor for any further issues and ensure the platform is fully resolved. A formal RCA will be available at a later date and can be requested by opening a support case.

We continue to actively troubleshoot and monitor the changes made for platform improvement **Login issues have been corrected, HOWEVER we are seeing intermittent login outages as we work through changes related to improving the processing. We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting

We continue to monitor the changes made for platform improvement. **Login issues have been corrected, HOWEVER we are seeing intermittent login outages as we work through changes related to improving the processing. We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting

We continue to monitor the changes made for platform improvement. Login issues have been corrected and now available. We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting

The issue has been identified and a fix is being implemented. Services may slowly become available at this time.

Update: Currently, US2 and US3 are the regions impacted. Possible issues with logging into the product and/or slow and intermittent loading of dashboard screens.

We are currently investigating an issue causing US2 instance to deny log-in and/or process slowly.