September 01, 4:12am

***We have identified an issue with setting up MFA/SSO that is still preventing users from logging in even when resetting their password. Our team is looking into this and updates will be provided upon further investigation. Thank you for your patience.***

September 01, 6:12am

Thank you for your patience. The remediation steps have been applied to all Mindful Feedback instances, users should now be able to setup MFA and login using SSO via Genesys Cloud. We appreciate your patience and ask that if you notice or face any issues around this functionality please open up a support case as we are more than happy to assist you. Have a great rest of the day!