Platform - Log-in unavailable and slow processing of dashboards and reporting
Platform - Log-in unavailable and slow processing of dashboards and reporting
December 04, 6:26am
December 04, 6:26am
We are currently investigating an issue causing US2 instance to deny log-in and/or process slowly.
December 04, 6:47am
December 04, 6:47am
Update: Currently, US2 and US3 are the regions impacted. Possible issues with logging into the product and/or slow and intermittent loading of dashboard screens.
December 04, 8:00am
December 04, 8:00am
The issue has been identified and a fix is being implemented. Services may slowly become available at this time.
December 04, 9:03am
December 04, 9:03am
We continue to monitor the changes made for platform improvement. Login issues have been corrected and now available. We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting
December 04, 9:35am
December 04, 9:35am
We continue to monitor the changes made for platform improvement. **Login issues have been corrected, HOWEVER we are seeing intermittent login outages as we work through changes related to improving the processing. We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting
December 04, 10:42am
December 04, 10:42am
We continue to actively troubleshoot and monitor the changes made for platform improvement **Login issues have been corrected, HOWEVER we are seeing intermittent login outages as we work through changes related to improving the processing. We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting
December 04, 11:57am
December 04, 11:57am
Changes have been made to resolve the platform processing and log-in issues. We are currently seeing the platform perform as expected. Changes within the update maintenance performed last night (12/3/25 - 12/4/25) caused disruption with the Database resulting in the system issues seen today. We will continue to monitor for any further issues and ensure the platform is fully resolved. A formal RCA will be available at a later date and can be requested by opening a support case.
December 04, 12:54pm
December 04, 12:54pm
This incident has been resolved. Changes within the update maintenance performed last night (12/3/25 - 12/4/25) caused disruption with the Database resulting in the system issues seen today. We will continue to monitor for any further issues and ensure the platform is fully resolved. A formal RCA will be available at a later date and can be requested by opening a support case.